Customer Service Team Lead

5 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱4,000,000 - ₱5,500,000
Job Title: Customer Service Team Lead Are you a people leader with customer service experience? Do you enjoy building and leading high-performing teams? Join our organization as a Customer Service Team Lead and be responsible for leading a team of customer support agents. Key Responsibilities:
  • Develop and implement training programs to enhance agents' skills, product knowledge, and customer service techniques.
  • Collaborate with leadership to ensure the recruitment, onboarding, and retention of high-performing customer support agents.
  • Monitor performance metrics (e.g., customer satisfaction, issue resolution time) and identify trends to guide professional development initiatives.
  • Manage the performance review process, setting clear goals for team members and providing feedback to ensure continuous improvement.
  • Foster a positive and supportive team environment, ensuring employees feel motivated, valued, and recognized.
  • Organize and execute ongoing coaching and workshops.
  • Ensure that customer service standards and policies are maintained and upheld within the team.
  • Work closely with the leadership team to address any people's concerns, conflict resolution, and maintaining high morale within the team.
  • Advocate for the needs and professional growth of the support team within the broader organizational framework.
  • Collaborate with leadership to ensure alignment between organizational objectives and the customer service team's approach.
  • Assist with the development and implementation of retention strategies and career progression plans.

  • Customer Service Lead

    6 days ago

    Sorsogon, Bicol, Philippines beBeeService Full time ₱1,800,000 - ₱2,500,000

    Are you a strategic leader who excels at guiding teams toward success? We are seeking a Customer Service Lead to motivate, mentor, and elevate our support teams in delivering exceptional service.

  • Customer Service Operations Lead

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,500,000

    Job OpportunityCustomer Support LeadWe are seeking a skilled Customer Support Lead to join our team and drive exceptional customer experiences. As a key member of our support function, you will lead and manage the customer service process to deliver high-quality support experiences to our clients and partners.Main Responsibilities:Lead and manage customer...

  • Customer Service Team Leader

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱550,000 - ₱700,000

    Unlock Your Leadership Potential as a Customer Service Team LeadJob Description:As a seasoned leader, you will play a pivotal role in guiding teams toward success. Our customer support teams are looking for a results-driven leader who can motivate, mentor, and elevate their performance.Key Responsibilities:Minimum 3 years of leadership experience in a...

  • Remote Team Lead

    6 days ago

    Sorsogon, Bicol, Philippines beBeeGuestExperience Full time ₱800,000 - ₱1,300,000

    Job OverviewWe are seeking a highly skilled Guest Experience Manager to lead our remote team. The ideal candidate will have strong leadership and communication skills, as well as the ability to manage multiple priorities in a fast-paced environment.Responsibilities:Lead a team of guest experience specialists to ensure exceptional service delivery during each...

  • Support Team Excellence Lead

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱1,800,000 - ₱2,500,000

    Job DescriptionAs a Customer Support Team Lead, you will play a pivotal role in driving the success of our clients by leading and developing their Customer Support Teams. This position involves overseeing day-to-day support operations, coaching support specialists, and ensuring exceptional client and user experiences.Key ResponsibilitiesSupervise, mentor,...

  • Technical Team Lead

    6 days ago

    Sorsogon, Bicol, Philippines beBeeLeadership Full time $150,000 - $200,000

    Key Leadership PositionWe seek a highly skilled leader to oversee our team of engineers.Lead a remote team in your time zone, guiding them towards professional growth and development.Coach and mentor team members to enhance their skills and contribute to the organization's success.Manage expectations with other engineering teams, management, and external...

  • Service Operations Lead

    6 days ago

    Sorsogon, Bicol, Philippines beBeeFireAlarm Full time $800 - $1,300

    Fire Alarm Services Manager Role OverviewThis role focuses on leading our service department and overseeing the management of service operations. The selected candidate will be responsible for coordinating technicians, ensuring prompt responses to customer inquiries, and providing timely updates on service status.

  • Chief Customer Service Officer

    5 days ago

    Sorsogon, Bicol, Philippines beBeeLeadership Full time ₱3,500,000 - ₱5,000,000

    Customer Service Leadership OpportunityElevate Your Career as a Customer Service Team LeadWe are seeking a seasoned customer service professional to drive excellence in our e-commerce support teams. As a results-driven leader, you will foster a culture of exceptional service and operational efficiency.Key QualificationsMinimum 3 years of leadership...

  • Team Leader for Exceptional Customer Experiences

    6 days ago

    Sorsogon, Bicol, Philippines beBeeLeadership Full time ₱200,000 - ₱350,000

    Job Title: Support Services Team LeadThis role involves leading a team to deliver exceptional customer support and experiences.Key Responsibilities:Lead and inspire the support team to achieve excellent customer outcomes.Manage escalations, monitor performance, and foster a collaborative culture.Oversee customer support tickets, ensuring timely resolution...

  • Customer Service Representative

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱14,500 - ₱17,600

    Job Title: Customer Service RepresentativeAs a member of our customer service team, you will be responsible for providing exceptional support to our clients. This role involves making outbound calls for surveys and sales, as well as handling inbound calls to resolve customer queries or close leads.The ideal candidate will have excellent communication skills,...