Team Leader for Exceptional Customer Experiences

6 days ago

Sorsogon, Bicol, Philippines beBeeLeadership Full time ₱200,000 - ₱350,000
Job Title: Support Services Team Lead

This role involves leading a team to deliver exceptional customer support and experiences.

Key Responsibilities:
  • Lead and inspire the support team to achieve excellent customer outcomes.
  • Manage escalations, monitor performance, and foster a collaborative culture.
  • Oversee customer support tickets, ensuring timely resolution and clear communication.
  • Administer and optimize Salesforce, including training, reporting, and automation.
  • Collaborate across departments to resolve complex challenges and improve processes.
Requirements:
  • 8+ years of production environment experience.
  • 5+ years of SQL and team leadership experience.
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL).
  • Cloud systems experience (networking, storage).
  • Excellent communication, problem-solving, and leadership skills.
Nice-to-Haves:
  • Salesforce administration experience.
  • Knowledge of Java, JSP, or jQuery.
  • Utility industry or Smart Grid experience.
  • ITSM/ITIL knowledge.
Why Join Us?
  • Fully remote work option with competitive benefits.
  • Opportunity to work with a passionate global team making an impact in the utility industry.

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