Support Team Excellence Lead

6 days ago


Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱1,800,000 - ₱2,500,000
Job Description

As a Customer Support Team Lead, you will play a pivotal role in driving the success of our clients by leading and developing their Customer Support Teams. This position involves overseeing day-to-day support operations, coaching support specialists, and ensuring exceptional client and user experiences.

Key Responsibilities
  • Supervise, mentor, and develop a team of customer support specialists to deliver outstanding client and user experiences
  • Oversee daily support operations including ticket management, call queues, and escalations
  • Monitor team performance, set key performance indicators (KPIs), and ensure service levels are consistently met
  • Handle complex customer issues and serve as the point of escalation for high-priority cases
Required Skills and Qualifications
  • Professional English fluency
  • Experience using Salesforce
  • Strong leadership and coaching skills with the ability to motivate and develop a team
  • Minimum 3 years of experience in customer support with at least 1 year in a supervisory or team lead role
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Fast learner with adaptability in a fast-paced environment
Working Conditions

This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines.



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