Customer Service Team Leader

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱550,000 - ₱700,000

Unlock Your Leadership Potential as a Customer Service Team Lead

Job Description:

As a seasoned leader, you will play a pivotal role in guiding teams toward success. Our customer support teams are looking for a results-driven leader who can motivate, mentor, and elevate their performance.

Key Responsibilities:

  • Minimum 3 years of leadership experience in a customer service environment with a proven track record of success.
  • Proven background in e-commerce customer service, including experience with Shopify, BigCommerce, or Amazon.
  • Strong command of English, both written and spoken, with excellent communication skills.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision and accuracy.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews to help team members succeed.
  • Ability to assess team well-being and provide support where needed to create a positive and supportive work environment.
  • Analytical skills to create, interpret, and act on performance reports to drive business growth.

What You'll Do Every Day:

  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members achieve their goals.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition to motivate team members.
  • Promote a positive, supportive, and high-performance culture that drives business success.

Tech Requirements:

  • Personal computer with at least an i5 processor (or equivalent) for seamless performance.
  • Minimum 20 Mbps internet speed (both upload and download) for efficient communication.

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