Financial Support Specialist

1 day ago


Pasig, National Capital Region, Philippines beBeeAccounting Full time ₱150,000 - ₱250,000
Accounting Support Professional

The primary goal of this position is to serve as the main point of contact for clients, offering expert support on accounting features with a focus on GAAP compliance.

About the Role
  • This role involves troubleshooting technical and accounting issues, resolving client inquiries, and managing support cases through various channels.

To succeed in this position, you will need strong accounting expertise, excellent customer service skills, and the ability to collaborate with internal teams to address complex problems.

Key Responsibilities
  • Client Support: Address client inquiries regarding accounting products, providing timely and efficient resolutions.
  • Technical Assistance: Assist clients in troubleshooting and navigating accounting software functionalities.
  • Accounting Expertise: Well-versed with Generally Accepted Accounting Principles (GAAP) to support clients in proper accounting practices.
  • Bookkeeping and Ledger Support: Advise users on bookkeeping tasks and general ledger management to enhance their use of accounting products.
  • Case Management: Handle support cases via phone, email, or live chat, ensuring comprehensive documentation and timely follow-ups.
  • Collaboration: Work with internal teams to escalate and resolve complex issues, ensuring client satisfaction.
Requirements
  • Bachelor's degree in Accounting, Finance, or a related field (or equivalent experience).
  • 1 year in an Accounting, Bookkeeping or Financial Analyst role.
  • Strong knowledge of GAAP and accounting principles.
Additional Skills
  • Advanced proficiency in accounting software and tools.
  • Expertise in bookkeeping and general ledger management.
  • Familiarity with accounting platforms is an advantage.
  • Exceptional verbal and written communication skills.
  • Previous experience in customer service, preferably in a technology-oriented role.
  • Proficient in troubleshooting and problem-solving under pressure.
  • Strong attention to detail and organizational skills.
  • Ability to collaborate effectively in a team environment.


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