ServiceNow Expert with ITSM Focus
1 month ago
We are seeking a highly skilled ServiceNow Functional Consultant to join our team at Gratitude Philippines.
About the RoleAs a ServiceNow Functional Consultant, you will act as a subject matter expert for ServiceNow solution definitions. Your future duties and responsibilities include:
- Conducting functional design workshops and collaborating with project teams to ensure successful translation of client requirements.
- Delivering innovative solutions to address business challenges by aligning with customer needs, leveraging technology, addressing process gaps, and overcoming cultural barriers.
- Effectively communicating technical problems and solutions across different audiences.
- Engaging with solution engineering teams to support, validate, and help respond to technical and business enquiries.
- Aiding in conducting comprehensive gap analyses, highlighting the current state, future objectives, client requirements, and best practices.
- Fostering credibility at all levels with clients while cultivating problem-solving partnerships with both clients and colleagues.
This role requires:
- At least 5+ years of experience working in a client-facing consulting or service delivery role within the IT services industry and risk/compliance management.
- Demonstrated experience of ServiceNow Consulting and Implementations, preferably in one or more of ITSM, SPM, CSM, HRSD.
- Ability to produce high-quality documentation on various levels including technical and customer facing.
- Highly proficient in crafting ServiceNow service solutions seamlessly integrated with client service structures and operational frameworks.
- Outstanding verbal, written, and presentation abilities, coupled with adeptness in delivering customer presentations at senior levels.
- ServiceNow Implementation Specialist Certification.
- Understanding of Agile delivery methodologies.
- Domain specific certifications desirable (ITIL, SAFe, etc).
This position offers an estimated salary range of PHP 600,000 - 800,000 per annum, depending on qualifications and experience. You will be required to work onsite 2-3 days a week in Taguig with the possibility to work onsite at the client's office in Makati. The shift schedule is either morning or mid-shift with a possibility to follow the client's work hours.
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