Customer Experience Lead

2 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱33,500 - ₱38,500
Customer Service Leadership Role

We are seeking an experienced Customer Service Leader to join our team. This is a fantastic opportunity to leverage your leadership and customer service skills to make a real impact on our customers' lives.

Job Responsibilities:

  • Handle complex customer issues through effective communication via various channels, including phone, email, live chat, and text.
  • Provide exceptional customer service by ensuring customers feel heard, valued, and respected throughout the resolution process.
  • Resolve issues efficiently by offering corrective solutions and delivering accurate information in a timely manner.
  • Serve as the final point of contact for high-risk or sensitive customer cases, ensuring seamless resolution and maintaining positive customer relationships.

The ideal candidate will possess 3+ years of experience in a leadership or coaching role, have proven sales experience, and knowledge of telecommunications. You will work closely with our dynamic team to drive customer satisfaction and deliver exceptional results.

Requirements and Qualifications:

  • Leadership experience with a proven track record of success.
  • Proven sales experience with a focus on customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Knowledge of telecommunications and industry best practices.
  • Ability to work independently and collaboratively as part of a team.

Benefits:

As a valued member of our team, you will receive a competitive compensation package, including a monthly salary and performance bonus.

Why Join Us?

We offer a dynamic and innovative work environment that fosters growth and collaboration. If you are passionate about delivering exceptional customer experiences and leading a team to success, we encourage you to apply.

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