Lead Customer Service Representative

23 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱41,000 - ₱45,000
Customer Support Specialist

We are seeking an experienced professional to join our team as a Customer Support Specialist.

Job Description:

The ideal candidate will possess strong expertise in customer service, with excellent communication and problem-solving skills. They will be responsible for providing top-notch support to clients, resolving issues efficiently, and ensuring complete customer satisfaction.

Responsibilities:

  • Provide exceptional customer service through various communication channels, including phone, email, and chat.
  • Respond promptly to client inquiries, resolve issues effectively, and escalate complex problems to senior staff members when necessary.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements that promote positive customer experiences.
  • Maintain accurate records of customer interactions, feedback, and concerns to inform future improvements.
  • Stay up-to-date with product knowledge, industry trends, and best practices in customer support to deliver high-quality services.

Requirements:

  • Excellent English proficiency and strong written and verbal communication skills.
  • Strong problem-solving abilities and analytical thinking to resolve complex issues efficiently.
  • Ability to work independently and collaboratively as part of a dynamic team.
  • Time management and organization skills to meet deadlines and prioritize tasks effectively.

Benefits:

  • Health Insurance (HMO)
  • Performance Incentives
  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay

Schedule:

US work hours (20–40 hours per week), graveyard shift

Location:

This is a remote job.

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