
Customer Relationship Development Specialist
2 days ago
Develop and maintain customer relationships that drive business growth.
Key Responsibilities:- Deliver Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide timely case management.
- Collaborate with Sales Team: Identify sales opportunities and work closely with the sales team to contribute to revenue growth.
- Account Retention Management: Develop and nurture relationships with key decision-makers to ensure customer satisfaction and loyalty.
- Provide Feedback and Recommendations: Gather customer feedback and make recommendations for product improvements.
Our ideal candidate has excellent communication skills, a proven track record in customer service, and experience working in a fast-paced environment. They are also proficient in CRM software and have strong analytical skills.
As a Customer Account Specialist, you will be responsible for fostering strong relationships with our customers and ensuring their needs are met through exceptional service and support.
Additional responsibilities include:
- Managing multiple tasks and prioritizing effectively
- Providing proactive customer communication
- Delivering reports and information requests on time
- Building and maintaining relationships with key stakeholders
- 2+ years of call center or related experience
- Familiarity with productivity software, CRM systems, and other call center technologies
- Proven experience in case management or customer service roles
- Proficiency in Salesforce or similar CRM platforms
Competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment.
Others:We are an equal opportunity employer and welcome applications from diverse candidates.
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