Customer Relationship Specialist

3 days ago

Makati City, National Capital Region, Philippines beBeeRelationship Full time $60,000 - $80,000

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building long-lasting relationships?

">About the Role
  • We are seeking a highly skilled Customer Relationship Specialist to join our team.

This role involves establishing and maintaining strong relationships with our customers, ensuring their needs are met and exceeded. You will be responsible for identifying opportunities to upsell and cross-sell our services, while also providing timely and effective support to resolve any issues that may arise.

Main Responsibilities
  1. Customer Engagement - Develop and maintain strong relationships with existing and new customers, understanding their needs and preferences to provide tailored solutions.
  2. Opportunity Identification - Identify opportunities to upsell and cross-sell our services to existing customers, increasing revenue growth and expanding our customer base.
  3. Issue Resolution - Provide timely and effective support to resolve any issues that may arise, ensuring customer satisfaction and loyalty.
  4. Reporting and Analysis - Analyze customer data and feedback to identify trends and areas for improvement, making recommendations to optimize our services.
  5. Team Collaboration - Work closely with internal teams to ensure seamless communication and collaboration, achieving shared goals and objectives.

We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences. If you have a proven track record of success in customer-facing roles and are excited about this opportunity, please apply today

Requirements
  • Minimum 2 years of experience in customer-facing roles, preferably in sales or account management.
  • Familiarity with CRM systems and software applications.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to interpret customer data and make recommendations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Benefits
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The chance to work with a talented team of professionals.
  • A competitive salary and benefits package.

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