Learning and Development Professional

2 weeks ago

Makati City, National Capital Region, Philippines beBeeLearning Full time ₱5,500,000 - ₱7,500,000

About the Role

We are seeking a highly motivated and experienced Learning & Development Specialist to support our client's dynamic operations.

This role is critical to designing, developing, and delivering impactful training programs that equip agents, team leads, QA personnel, and support staff with the skills and knowledge to perform at their best.

  • Conduct training needs assessments to identify performance gaps and skill development opportunities
  • Design and develop effective training materials (including e-learning, guides, playbooks, and workshops)
  • Facilitate engaging and informative training sessions (virtual/live) across all levels of the organization
  • Collaborate with subject matter experts, QA teams, and leadership to align training with operational goals
  • Monitor and evaluate training effectiveness using feedback, assessments, and performance data
  • Maintain and manage content in the Learning Management System
  • Provide one-on-one and group coaching, refresher training, and continuous learning initiatives
  • Document training processes and update materials in line with business and policy changes
  • Support the creation of a scalable training framework to accommodate 24/7 operational needs

Requirements

  • Bachelor's degree in Education, Psychology, Organizational Development, HR, or a related field
  • Minimum 3 years of experience in an L&D, corporate training, or instructional design role (BPO/LPO/Customer Support training background preferred)
  • Strong grasp of adult learning theories and instructional design models
  • Proficiency with e-learning tools, LMS platforms, and virtual training delivery tools
  • Excellent written and verbal communication skills in English
  • Strong interpersonal skills and the ability to engage and influence across functions
  • Detail-oriented, organized, and capable of managing multiple priorities independently

What We Offer

  • A chance to work in a dynamic environment
  • An opportunity to develop your skills and expertise
  • A supportive team and collaborative culture

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