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Customer Support Specialist

1 month ago

Quezon City, National Capital Region, Philippines Caldwell Full time
Job Title: Customer Support Specialist - Night Shift

We are seeking a highly skilled and motivated Customer Support Specialist to join our team in a night shift role. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving their concerns, and ensuring their satisfaction.

Key Responsibilities:
  • Communicate with customers via phone or written correspondence to address their concerns.
  • Resolve customer issues on the first call/contact whenever possible without transferring the caller.
  • Match customers' demands to our clients' products and solutions.
  • Use negotiation and influencing skills to recover from objections and achieve customer buy-in.
  • Communicate specific information to internal and external clients and share understanding with colleagues.
What We Offer:
  • An open, friendly, and professional work environment.
  • A professionally and personally rewarding career.
  • Opportunities to grow and be promoted within the company.
  • Performance incentives and employee perks and benefits.
  • Competitive salary.
  • 13th month pay.
  • HMO with 3 free beneficiaries on day one.
  • 20% ND maternity/paternity leave.
  • Opportunity for rapid career growth for top performers.
  • Retirement/life insurance for qualified staff.
  • Work-life balance processes and programs.