IT Support Specialist
2 weeks ago
We are seeking a highly skilled IT Support Specialist to join our team at Ayuda Business Management Solution Inc. as a Technical Operations Assistant. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring seamless operations and excellent customer service.
Key Responsibilities:
Assist in creating knowledge base articles, checklists, and FAQs to enhance customer support
Provide technical assistance to clients, including troubleshooting and resolving issues related to Windows desktop and server operating systems, 0365, Active Directory, and Exchange
Support the implementation and maintenance of industry-specific and proprietary management systems
Collaborate with the team to develop and maintain technical documentation and procedures
Requirements:
1-3 years of experience in a similar role, with a strong background in ticketing tools and customer service
Excellent communication and problem-solving skills, with the ability to work effectively in a team environment
Familiarity with hospitality platforms, such as Property Management Systems (PMS), Point of Sale (POS), and Revenue Management
Strong customer service skills, with the ability to provide prompt and courteous responses to users' questions or issues
Working Conditions:
Onsite work in Eastwood, Quezon City
Availability for night shifts
1-year contract-based employment
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