IT Support Specialist

2 weeks ago


Quezon City, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time
Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Ayuda Business Management Solution Inc. as a Technical Operations Assistant. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring seamless operations and excellent customer service.

Key Responsibilities:

Assist in creating knowledge base articles, checklists, and FAQs to enhance customer support

Provide technical assistance to clients, including troubleshooting and resolving issues related to Windows desktop and server operating systems, 0365, Active Directory, and Exchange

Support the implementation and maintenance of industry-specific and proprietary management systems

Collaborate with the team to develop and maintain technical documentation and procedures

Requirements:

1-3 years of experience in a similar role, with a strong background in ticketing tools and customer service

Excellent communication and problem-solving skills, with the ability to work effectively in a team environment

Familiarity with hospitality platforms, such as Property Management Systems (PMS), Point of Sale (POS), and Revenue Management

Strong customer service skills, with the ability to provide prompt and courteous responses to users' questions or issues

Working Conditions:

Onsite work in Eastwood, Quezon City

Availability for night shifts

1-year contract-based employment

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