Retail Sales and Customer Support Specialist

1 day ago


Quezon City, National Capital Region, Philippines NeksJob Philippines Full time
Job Summary
We are seeking a highly skilled Retail Sales and Customer Support Specialist to join our team at NeksJob Philippines. In this role, you will be responsible for handling customer inquiries, complaints, and requests via non-voice channels such as email, chat, and social media platforms.

About the Role
As a Retail Sales and Customer Support Specialist, you will play a crucial role in maintaining our reputation for outstanding service. You will provide prompt and personalized assistance to customers, ensuring a positive experience. Your exceptional written communication skills and product knowledge will enable you to resolve order issues, provide product information, and process returns efficiently.

Key Responsibilities
* Handle customer inquiries, complaints, and requests via non-voice channels
* Provide prompt and personalized assistance to customers
* Resolve order issues, provide product information, and process returns
* Maintain accurate records of customer interactions
* Collaborate with other teams to ensure seamless customer experience

Requirements
* At least HS (old curriculum) or SHS Graduate
* With at least three to six (3-6) months of any sales experience (accepting non-BPO work experience)

What We Offer
* Competitive salary: PHP 20,000 - 25,000 per month
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

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