Customer Service Agent

6 days ago

Province of Palawan, Mimaropa, Philippines beBeeQuality Full time ₱100,000 - ₱120,000
Technical Support Representative

At MCI, we are seeking skilled and customer-focused technical support representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
Key Responsibilities
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Candidate Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting people and making new friends
  • Plus, more in-office rewards, raffles, recognition gifts, and treats

MCI takes pride in tailoring offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits may vary by geography, the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

  • Multilingual Customer Service Agent

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱19,000 - ₱29,000

    Job Title: Multilingual Customer Service AgentWe are seeking a highly motivated and dedicated individual to join our team as a Multilingual Customer Service Agent. The successful candidate will be responsible for providing exceptional support to customers in both English and Spanish.

  • Customer Service Agent

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱7,000 - ₱11,100

    Contact Center Customer Service RepresentativeWe are seeking a highly motivated and dedicated customer service professional to support our clients in a BPO contact center.The ideal candidate will have excellent communication and interpersonal skills, with the ability to handle customer inquiries, resolve issues, and provide accurate information about...

  • Senior Customer Service Director

    5 days ago

    Province of Palawan, Mimaropa, Philippines beBeeLeadership Full time ₱1,000,000 - ₱1,200,000

    Customer Support Leadership OpportunityThis role offers a unique chance to lead our customer service operations and develop strategies that enhance the customer experience, drive employee performance, and promote a customer-centric culture.A key member of our leadership team will be responsible for implementing initiatives that improve operational...

  • Remote Customer Service Representative

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱80,000 - ₱100,000

    We are seeking a dedicated and enthusiastic individual to join our team as a Remote Customer Service Agent. This role offers an exciting opportunity to work with a diverse portfolio of well-known clients, providing exceptional customer service and support.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to...

  • Telecommuting Customer Service Representative

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱5,000 - ₱10,000

    Remote Agent RoleWe are seeking highly motivated and dedicated individuals to assist customers with service inquiries in a temporary, remote position.About the JobThis is an excellent opportunity for those who excel in customer-facing roles and possess strong organizational and communication skills.Assist customers with service inquiries via phone or other...

  • Remote Disaster Relief Agent

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeAgent Full time ₱150,000 - ₱175,000

    Job OverviewWe are seeking agents to work remotely in response to disaster relief efforts. This is a temporary position contingent on hurricane disaster relief needs.This is an opportunity to make a difference and support communities in need. As a remote contact center agent, you will be part of a team that provides vital services during times of...

  • Remote Customer Service Representative

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time $40,000 - $60,000

    Job DescriptionWe're seeking a professional to provide exceptional customer service to our clients. As a remote agent, you'll be responsible for handling inbound and outbound calls, resolving customer issues efficiently, and documenting interactions accurately.\Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve...

  • Disaster Response Agent

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeDisaster Full time ₱100,000 - ₱120,000

    Job OverviewMCI delivers tailored solutions to meet diverse client needs, prioritizing excellence and innovation.The company seeks remote agents for disaster relief efforts. Candidates will be contacted via email or text as needed.This role focuses on providing exceptional customer experiences through effective solutions to simple...

  • Disaster Response Customer Service Agent

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Remote Contingent Customer Service Representative OpportunityJob DescriptionAre you a highly motivated and dedicated individual with excellent communication skills? We are seeking a Remote Contingent Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to clients in response to...

  • Home-Based Customer Service Representative

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱50,000 - ₱100,000

    Job OverviewWe are seeking a customer service professional to provide exceptional support to clients via phone, email, and chat. As a remote agent, you will be responsible for resolving customer inquiries, addressing concerns, and escalating complex issues.Your primary focus will be on delivering high-quality customer service, maintaining accurate records of...