Disaster Response Agent

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeDisaster Full time ₱100,000 - ₱120,000
Job Overview

MCI delivers tailored solutions to meet diverse client needs, prioritizing excellence and innovation.

The company seeks remote agents for disaster relief efforts. Candidates will be contacted via email or text as needed.

This role focuses on providing exceptional customer experiences through effective solutions to simple requests.

Responsibilities

What does a Disaster Response Agent do?

  • Improve the customer's experience by providing solutions to simple requests.
  • Key responsibilities include:
  • Assist customers with inquiries.
  • Learn common requests and solutions.
  • Utilize techniques and systems to improve customer experiences.
  • Escalate customer dissatisfaction to proper channels.

Requirements include being confident, fully engaged, a team player, and dedicated, with a positive outlook.

Candidate Qualifications

Qualifications

  • Must be 18 years of age or older.
  • High school diploma or equivalent required.
  • Excellent organizational, written, and oral communication skills necessary.
  • Able to type swiftly and accurately.
  • Familiarity with Microsoft Office Suite.
  • Basic understanding of Windows operating systems.
  • Highly reliable with regular attendance and punctuality.
  • Ability to evaluate, troubleshoot, and follow up on customer issues.
  • Aptitude for conflict resolution, problem solving, and negotiation.
  • Customer service oriented.
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
Benefits

Employee Benefits

  • HMO Coverage plus dependent coverage.
  • Dental Coverage.
  • In-house dental assistance.
  • Free meal during training.
  • Allowances for meals, clothing, and laundry.
  • Performance and loyalty bonuses.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.

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