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Channel Development Officer

1 week ago

Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time
About the Role

The Process Improvement Officer (Access Point/Service/Channels) is responsible for driving innovation and process excellence across the organization. This role requires a strong understanding of store operations and the ability to analyze complex systems to identify areas for improvement.

Key Accountabilities
  1. Design and Implementation

    • Develops and implements process improvements to enhance customer experience and drive sales growth.

    • Collaborates with cross-functional teams to design and implement new systems and processes.
  2. Analysis and Optimization

    • Analyzes store operations and identifies opportunities for improvement.

    • Develops and implements solutions to optimize store performance and reduce costs.
  3. Communication and Collaboration

    • Communicates effectively with store managers and staff to ensure smooth implementation of process improvements.

    • Collaborates with internal partners to develop and implement new systems and processes.
  4. Metrics and Reporting

    • Develops and tracks key performance indicators to measure the effectiveness of process improvements.

    • Provides regular reporting to stakeholders on progress and results.