
Senior Project Professional
1 week ago
As a seasoned project leader, you will play a pivotal role in guiding initiatives within the Customer Care domain. This position is ideal for a hands-on professional who thrives in collaborative environments and is equally adept at working with cross-functional teams.
You will bring expertise in Agile project methodologies and a strong understanding of Customer Care processes and workflows. This is a high-impact role focused on project execution, business process improvement, and driving collaboration across teams to deliver meaningful outcomes.
- Drive Project Execution: Manage the end-to-end execution of Customer Care projects, ensuring alignment with business objectives and timely delivery.
- Translate Requirements into Deliverables: Serve as a bridge between stakeholders and cross-functional partners by capturing detailed requirements and translating them into standardized documentation and actionable user stories.
- Document and Improve Processes: Collaborate with subject matter experts and stakeholders to document business processes, identify gaps, and propose effective solutions.
- Facilitate Agile Practices: Lead project teams using Agile methodologies, including managing Kanban or Scrum boards and facilitating ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.
This role requires strong communication and interpersonal skills with the ability to effectively engage diverse teams and executive stakeholders. Excellent organizational skills with a high attention to detail and a commitment to delivering high-quality solutions are also essential.
Responsibilities- Manage project planning, level of effort estimates, status updates, milestones, schedules, and resource allocation to ensure successful execution.
- Track progress with Agile tools, monitoring project progress using Agile project management tools (e.g., Jira), ensuring deliverables meet quality and timeline expectations.
- Maintain project documentation, creating and managing key project artifacts, including charters, roadmaps, requirements, test plans, and user acceptance criteria.
- Support enhancements and improvements, contributing to system enhancements and process improvement initiatives that drive efficiency and effectiveness.
- Agile Methodologies: Proven experience with Agile frameworks including SCRUM, Kanban, and Sprint-based delivery.
- Requirements Gathering: Demonstrated ability to gather, document, and translate business requirements into actionable deliverables.
- System Knowledge: Familiarity with system integrations, user acceptance testing (UAT), change management, and business process mapping.
- Tool Proficiency: Proficiency in tools such as SQL, Excel, Visio, Jira, or similar project and collaboration platforms.
- Communication & Collaboration: Strong communication and interpersonal skills with the ability to effectively engage diverse teams and executive stakeholders.
- Organizational Skills: Excellent organizational skills with a high attention to detail and a commitment to delivering high-quality solutions.
- Change Management: Experience driving organizational change and managing resistance with a proactive and collaborative approach to problem-solving.
- Education: Bachelor's degree in Business, Information Technology, or a related field. A Master's degree is a plus.
- Experience: 5+ years of project management experience, preferably within a Customer Care organization. Experience should include managing software development lifecycles, collaborating with cross-functional technical teams, and working with Customer Care systems and enterprise applications such as CRM, WFM, and telephony platforms.
Please note that this role routinely uses standard office equipment such as a computer, keyboard, and phone. Occasional travel may be required for training and team events.
-
Senior Project Manager
1 week ago
Pagadian, Zamboanga Peninsula, Philippines beBeeProject Full time $60,000 - $90,000Key Role:We are seeking a seasoned Project Manager to oversee projects at our customer experience centers. This individual will be the primary liaison between internal teams, senior executive level partners and external clients and vendors.Main Responsibilities:Master Project Documentation: Build, manage and maintain comprehensive project...
-
Senior Leadership Professional
1 week ago
Pagadian, Zamboanga Peninsula, Philippines beBeeLeadership Full time $110,000 - $145,000Job DescriptionA seasoned tax professional seeking career advancement and work-life balance is desired by a forward-thinking organization. As a Senior Tax Manager, you will lead complex tax projects, mentor junior staff, and grow into leadership roles over time.Key Responsibilities:Prepare various tax returns (individual, business, trust, non-profit)Review...
-
Senior Accounting Professional
1 week ago
Pagadian, Zamboanga Peninsula, Philippines beBeeAccounting Full time ₱5,500 - ₱6,500Job Opportunity: Senior Accounting ProfessionalWe are seeking a skilled Senior Accountant to join our organization. The ideal candidate will possess strong accounting expertise and supervisory experience.Onboard new clients using established templates and ensure timely delivery of services.Maintain high client satisfaction levels by ensuring accountants meet...
-
Senior Project Manager
1 week ago
Pagadian, Zamboanga Peninsula, Philippines beBeeLeadership Full time $92,382 - $124,691Strategic Project LeaderA transformative opportunity awaits a seasoned professional to lead project delivery and drive business growth. As a Strategic Project Leader, you will play a pivotal role in spearheading projects that align with strategic objectives.Collaborate with cross-functional teams to develop and execute project plans.Build and maintain...
-
Senior Accounting Professional
1 week ago
Pagadian, Zamboanga Peninsula, Philippines beBeeAccountant Full time ₱840,000 - ₱1,200,000Senior Accounting ProfessionalWe are seeking an experienced accounting professional to join our team. As a Senior Accountant, you will be responsible for providing financial expertise and guidance to clients.Key Responsibilities:Prepare and review financial statements and reports.Assist with budgeting and forecasting.Develop and implement financial...
-
Senior Tax Professional
1 week ago
Pagadian, Zamboanga Peninsula, Philippines beBeeTax Full time ₱833,333 - ₱1,188,888Job SummaryWe are seeking a skilled and experienced tax professional to join our team as a Senior Tax Accountant. In this role, you will be responsible for assisting clients with the preparation of financial and management accounting reports.As a Senior Tax Accountant, you will work closely with senior members of the team to ensure that all financial...
-
Senior Tax Professional
1 week ago
Pagadian, Zamboanga Peninsula, Philippines beBeeTax Full time ₱840,000 - ₱1,410,000Senior Tax ProfessionalWe are seeking a highly skilled Senior Tax Professional to join our team. As a key member of our finance department, you will be responsible for ensuring accurate and timely tax compliance for our clients.About the RoleThis is a challenging opportunity for an experienced tax professional to take on a senior role and lead the...
-
Senior Invoicing Professional
1 week ago
Pagadian, Zamboanga Peninsula, Philippines beBeeInvoicing Full time ₱7,200 - ₱7,800Billing Cycle Management ExpertiseWe are seeking a skilled Senior Invoicing Professional to manage and streamline our invoicing and payment processes. This critical role ensures accurate and timely billing, payment collection, and financial reporting.Key Responsibilities:Manage billing processes for 40-50 accounts, ensuring all services provided are...
-
Senior Marketing Professional
1 week ago
Pagadian, Zamboanga Peninsula, Philippines beBeeMarketing Full time ₱5,000 - ₱7,000Senior Marketing Professional - AI SafetyAbout Us:We are a pioneering provider of outsourced digital services, catering to fast-growing technology companies. Our mission is to empower clients to represent, protect, and grow their brands in the ever-evolving tech landscape.The People First culture has enabled us to expand our workforce to approximately 45,000...
-
Project-Based Senior Recruiter
3 weeks ago
Pagadian, Zamboanga Peninsula, Philippines LanguageLine Solutions Full timeProject-Based Senior Recruiter | Mall of Asia, Pasay page is loadedProject-Based Senior Recruiter | Mall of Asia, PasayApply locations Pasay City time type Full time posted on Posted 17 Days Ago job requisition id R11140Job Description:Senior Recruiter (Project-Based) – 3 months contract Remote Set Up (after 100% onsite training) at Five E-Comm Tower,...