Technical Support Specialist

19 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱600,000 - ₱900,000
Technical Support Specialist

Delivering exceptional user experiences is at the heart of this role.

This position serves as the primary point of contact for new and long-standing users, supporting them as they navigate our platform.

  • Provide customer support via calls and emails using ticketing systems
  • Identify and resolve technical issues by distinguishing user error from software bugs
  • Onboard and train new users through online sessions and video conferencing tools
  • Assist clients with accounting processes, reporting, and end-of-month procedures
  • Collaborate with integration partners and authorities to ensure smooth data exchange and order fulfillment
  • Maintain and update product documentation and Knowledgebase articles
  • Escalate system maintenance or outages to relevant stakeholders
  • Ensure all internal systems and client databases are up to date

This role also offers opportunities for cross-training across other software products, enhancing your impact and skillset.

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