Technical Support Specialist

18 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱250,000 - ₱450,000
Job Title:

Technical Support Specialist

">Job Description:

This role involves providing technical assistance to users via phone, email or other means. The individual will be responsible for troubleshooting and resolving hardware, software and network operating problems.

">Key Responsibilities:
  • Troubleshoots hardware, software and network operating problems.
  • Provides technical assistance to users via phone, email or other means.
  • Coordinates referrals to appropriate technical personnel.
  • Receives and prioritizes issues and forwards using appropriate escalation procedures.
">Required Skills and Qualifications:
  • 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level support.
  • Strong analytical and customer service skills.
  • Ability to understand and follow oral and written instructions.
  • Strong English (verbal and written) skills.
">Benefits:
  • Mid-Senior level position with opportunities for growth and development.
  • Full-time employment with a competitive salary and benefits package.
">Role Requirements:
  • Able to work independently.
  • Must be amenable to work onsite.
  • Open to working graveyard shifts and rotating schedules.
">Other Information:
  • IT Services and IT Consulting industry.
  • Information Technology job function.

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