Business Relationship Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeRelationship Full time ₱380,000 - ₱420,000

Job Title: Account Partnership Manager

Account Partnership Managers play a crucial role in driving client satisfaction and team success. As an Account Partnership Manager, you will be responsible for leading direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, bridging the gap between clients and VAs to ensure seamless partnerships, building lasting relationships with clients while preventing churn, and creating pathways for assistant growth and development.

Key Responsibilities:
  • Client Partnership Excellence:
    • Lead engaging video calls with international clients
    • Build deep client relationships by understanding their business goals and challenges
    • Handle client feedback and translate it effectively to the VA team
    • Prevent client churn - be the first line of defense when clients consider leaving
    • Identify expansion opportunities when clients need additional VAs or services
    • Onboard new clients and set expectations for successful VA partnerships
  • Virtual Assistant Team Leadership:
    • Coach and develop a team of 5-8 virtual assistants working for your client accounts
    • Bridge communication gaps between clients and VAs when misunderstandings occur
    • Handle VA performance issues through coaching, training, or recommending replacements
    • Coordinate task assignments and ensure VAs are meeting client expectations
    • Provide professional development to help VAs grow and better serve clients
    • Manage VA scheduling, performance tracking, and career development
  • Bridge & Problem-Solving Excellence:
    • Resolve conflicts when clients and VAs have communication breakdowns
    • Facilitate replacements when client-VA matches aren't working out
    • Course-correct relationships when VAs feel micromanaged or clients feel underserved
    • Translate business needs from clients into actionable guidance for VAs
    • Present solutions that benefit both clients and virtual assistants

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