Driving Customer Satisfaction

1 week ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱2,700,000 - ₱4,200,000

As a key figure in our organization, you will be responsible for driving customer satisfaction and loyalty. This involves understanding customer needs through regular interactions, surveys, and data analysis.

Key Responsibilities:
  • Engage with customers to identify areas for improvement and implement changes accordingly.
  • Collaborate with internal teams to develop strategies that meet customer needs.
  • Act as the primary point of contact for assigned customer segments or key accounts.
  • Develop strong relationships with clients and stakeholders.
  • Collect and analyze customer feedback to inform product improvements.

Requirements:

  • Bachelor's degree in a relevant field
  • 2-3 years experience working directly with customers
  • Exceptional verbal and written communication skills
  • Problem-solving and conflict-resolution skills
  • Excellent organizational and time management skills

Preferred Qualifications:

  • Experience working with e-commerce platforms or tech startups

This role offers a unique opportunity to grow professionally and make a meaningful impact on our customers' experiences.

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