Enhance Customer Satisfaction Lead

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱3,000 - ₱5,000
About Our Organization

We operate multiple direct-to-consumer brands in the intimate apparel and beauty sectors. We leverage data-driven strategies to scale our businesses and promote body positivity.

Our Company Culture

We foster a collaborative, innovative, and learning-focused environment. Our employees receive support and development opportunities to grow personally and professionally. A remote-first approach allows team members to work from anywhere, collaborating with diverse and talented individuals worldwide.

Job Role Overview

The Customer Experience Team Leader is responsible for enhancing customer satisfaction by prioritizing customer feedback and insights. This role emphasizes representing customer interests in all business decisions.

Key Responsibilities
  • Lead and manage team leaders and members with various scopes and performance indicators
  • Utilize problem-solving skills and confidence to address challenges, ensuring exceptional customer experience
  • Maintain a continuous learning and growth mindset
  • Possess strong interpersonal and communication skills, as well as a positive work attitude
  • Demonstrate good analytical skills and problem-solving abilities
  • Able to follow up and monitor action items and KPIs effectively
What We Offer
  • An opportunity to collaborate with world-class talents in a dynamic, energetic environment
  • Professional and personal growth opportunities
  • A safe, inclusive space that values diversity, equity, and inclusion
  • A culture open to new ideas and initiatives

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