Virtual Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,500,000
Job Title: Virtual Support Specialist

We are seeking enthusiastic professionals to support a range of customer service initiatives for a diverse portfolio of clients. In this role, you will handle incoming inquiries and proactively reach out to existing customers to deliver exceptional service.

  • Handle inbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.

To be considered for this position, you must complete a full application including screening questions and a brief pre-employment test. The ideal candidate will have a high-speed internet connection, an appropriate work environment, and excellent language proficiency in English. Prior experience working from home is also a plus. Once selected, you will receive comprehensive training and ongoing support to ensure your success in this role.

Requirements
  • A stable internet connection
  • A quiet and distraction-free workspace
  • Excellent communication skills in English
  • Prior experience with remote work or customer-facing roles

Please note that we value diversity and inclusion in our hiring process. All qualified candidates are encouraged to apply.

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