Virtual Support Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeVirtual Full time ₱3,500 - ₱4,500
Job Title: Virtual Support Specialist

As a Virtual Support Specialist, you will provide administrative and operational support in our fast-paced healthcare environment. This role involves managing email inboxes, handling intake calls, and coordinating referrals.

This is an exciting opportunity to work with a dedicated team providing high-quality home health care services. If you have previous experience as a Virtual Assistant or in a healthcare-related role, we encourage you to apply.


Responsibilities:
  • Manage and organize company email inboxes to ensure timely responses and follow-ups.
  • Handle intake calls from patients, families, and referral sources with professionalism and empathy.
  • Assist with insurance verification, prior authorizations, and documentation support.
  • Coordinate and process referrals from hospitals, clinics, and case managers.
  • Communicate effectively with case managers, patients, and internal staff to ensure seamless care coordination.
  • Use RingCentral for call management and communication.
  • Maintain accurate records and documentation within our CRM system and Alora (EMR software).
  • Support the home health team with scheduling, data entry, and administrative tasks as needed.
Qualifications:
  • Previous experience as a Virtual Assistant, Administrative Assistant, or in a healthcare-related role.
  • Familiarity with insurance processes, referrals, and prior authorizations in healthcare.
  • Proficiency with RingCentral, CRM platforms, and Alora (or similar EMR software).
  • Strong organizational skills with excellent attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and work independently in a remote setting.

What We Offer:

We are committed to providing a supportive and dynamic work environment. As a member of our team, you can expect:

  • A competitive compensation package.
  • Ongoing training and professional development opportunities.
  • A collaborative and inclusive team culture.

About Us:

Our organization is dedicated to providing compassionate, high-quality home health care services that empower patients to live independently and with dignity. We are passionate about making a positive impact in our community and strive to deliver exceptional patient care.

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