Linux Server Technical Support Specialist

2 days ago

Paranaque City, Calabarzon, Philippines beBeeLinux Full time ₱6,000 - ₱9,000
Technical Support Position Overview

We are seeking a skilled technical support professional to help medical professionals resolve software issues.

This is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers.

You will work closely with our management team to ensure that customer issues are resolved promptly and efficiently.

The ideal candidate will have strong knowledge of the Linux Command Line Interface (CLI) and experience working in a service and/or technical support environment supporting Linux servers.

Key Responsibilities
  • Respond to client problems and questions via email and phone calls
  • Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
  • Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
  • Enter client-related information, including case history, into the contact tracking database
  • Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
  • Assist with the build of Linux-based servers for deployment at client sites
  • Help customers install, configure, and use the AG Mednet network and peripheral systems
Requirements
  • Degree in a technical discipline or equivalent experience
  • Strong knowledge of the Linux Command Line Interface (CLI)
  • One to two years of experience working in a service and/or technical support environment supporting Linux servers
  • Experience with Windows and OS X operating systems
  • Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
  • Broad understanding of LAN and WAN technologies
  • Shell scripting experience (BASH, Python)
  • Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
  • Excellent customer service skills with the ability to handle and diffuse difficult situations
  • Ability to respond to clients with a high degree of professionalism and accuracy
  • Excellent verbal and written communication skills
  • Ability to multi-task and work under dynamic conditions and constraints with minimal supervision

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