Workforce Implementation Specialist

1 week ago

Imus, Calabarzon, Philippines beBeeImplementation Full time ₱900,000 - ₱1,200,000
Job Description

We are a mission-driven organization building an all-in-one HR, payroll, and hiring platform for managing hourly workforces. Our customers include leading brands and we are a high growth company expanding our product portfolio.

The successful candidate will be a core member of our customer success team and collaborate with cross-functional teams to ensure customer success. They will lead new client onboarding for mid/large-sized clients during the first 60 to 90 days and define and maintain the implementation program for small to medium clients.

The individual will own the end-to-end implementation process for assigned accounts, including successful software adoption and training to drive client success. They will set accurate expectations with clients and internal stakeholders and communicate progress with Account Executives and Customer Success Managers.

The ideal candidate will assist with high-severity requests or issue escalations as needed and participate in cross-functional groups to improve communications, tools, and products. They will lead kickoff calls daily with new customers and oversee complex process design and setup.

The selected candidate will become an expert in Workstream to guide new users and maintain clear records of client activity, notes, and next steps in the success software. They will deliver user training and develop supporting manuals and processes to ensure user adoption of key features.

The chosen candidate will incorporate feedback to drive continuous improvements in onboarding and build templates from assigned clients. They will design programs that help customers realize value from Workstream.

Requirements
  • Customer-facing implementation experience: at least 3 years onboarding new clients for a SaaS company, preferably managing larger, more complex implementations.
  • Payroll experience: experience with US payroll, either in an implementation role or in-house payroll management.
  • Basic spreadsheet/database skills with ability to learn quickly.
Nice To Have
  • Startup experience (1–3 years).
  • Experience with PH payroll.

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