Expert Workforce Planner

1 week ago

Imus, Calabarzon, Philippines beBeeWorkforce Full time ₱4,000,000 - ₱5,000,000
Workforce Planning Specialist

Job Overview:

We are seeking a highly skilled and experienced Workforce Planning & Analytics professional to join our dynamic team. The successful candidate will be responsible for providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilizing business intelligence tools to drive operational performance and enhance decision-making capabilities.

  • Analyse workforce data to identify trends, gaps, and opportunities for improvement. Utilize metrics to assess workforce effectiveness and productivity.
  • Predict work volume, handle time, and staff shrinkage, and provide staffing recommendations to enhance workforce management and centre-wide performance.
  • Collect, maintain, and analyze business data, including turnover rates, employee demographics, and performance metrics. Ensure data integrity and accuracy.
  • Collaborate with the Analytics Team to create and present reports and dashboards to stakeholders that highlight key workforce metrics, insights, and recommendations for action.
  • Proactively analyze inputs and oversee implementation of continuously improved forecasts and plans; measure performance, identify opportunities, and provide recommendations on how to achieve Key Performance Indicators (KPI) metrics.
  • Create, maintain, and distribute reporting and plans to guide various teams within the organization to success and add value to the broader organization.
  • Research and recommend performance and efficiency improvement processes and changes.
  • Utilize Power BI experience and solid knowledge of workforce and business intelligence concepts and tools to deliver reporting solutions, data analytics, and decision support to business leaders.
  • Partner and collaborate with stakeholders to deliver data and reporting solutions that enable the business to meet or exceed customer and organizational expectations.
  • Accountable for accurate and timely execution of ad-hoc, routine, and project-oriented business metrics and reporting needs.

Required Skills and Qualifications:

  • Highly proficient in Excel and overall MS Suite products, including Power BI.
  • Familiarity with or understanding of Sales system (Pipedrive), CRM, and phone system.
  • Bachelor's degree in a technical or business discipline or related experience preferred.
  • Minimum of 5 years of experience in workforce management, reporting analysis, business intelligence, or related field.
  • Excellent critical thinking with the ability to serve as a change champion and encourage team members to find innovative ways of meeting business demands.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Strong leadership and team management skills.
  • Proven track record of driving performance improvement initiatives.
  • Attention to detail and ability to prioritize tasks effectively.
Why You'll Thrive Here

As a Workforce Planning Specialist, you'll have the opportunity to make a significant impact on our organization's success. Our dynamic team is passionate about delivering exceptional results, and we're looking for talented professionals like you to join us. If you're a strategic thinker with excellent analytical skills and a passion for workforce planning, we want to hear from you

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