Customer Value Enhancement Manager

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeRetention Full time ₱4,000,000 - ₱6,000,000
Drive Customer Satisfaction

Candidate sought to ensure client satisfaction, retention, and continuous value by acting as the primary point of contact for inquiries and support. The successful candidate will understand client goals and help them maximize platform features, manage renewal processes, and identify upsell opportunities.

The ideal candidate will possess strong interpersonal and communication skills, an analytical mindset, and the ability to assess customer interactions. They will be proactive in problem-solving and have experience using CRM and customer success platforms.

This is a role that requires collaboration with internal teams to ensure smooth delivery. The candidate will lead regular performance reviews and feedback sessions, develop strategies to increase retention and loyalty, handle escalations, and offer recommendations for better platform utilization.

Requirements
  • Proven experience in Account Management or Customer Success (preferably SaaS/tech)
  • Startup background is a plus
  • Strong interpersonal and communication skills
  • Analytical mindset with the ability to assess customer interactions
  • Proactive problem-solving skills
  • Experience using CRM and customer success platforms
What We Offer
  • Work with an innovative AI platform in a high-growth environment
  • Dynamic, collaborative remote team
  • Flexible hours and long-term opportunity
  • Competitive salary and benefits
  • Exposure to product, leadership, and cross-functional collaboration

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