Shipping and Delivery Operations Manager
7 days ago
About This Role
">We are seeking a Shipping and Delivery Operations Manager to join our team As a key member of our operations team, you will be responsible for managing a team of customer support associates, ensuring exceptional customer service, and driving business results.
">Main Responsibilities:
">- ">
- Manage and develop a team of 20+ associates, responsible for their direction, coordination, motivation, and evaluation.">
- Ensure excellent customer service by resolving complex customer service issues and demonstrating a passion for delivering a positive customer experience.">
- Develop and achieve performance goals and objectives to ensure accuracy and quality in customer service.">
- Create a high-performing team resulting in a world-class customer experience.">
Requirements:
">To succeed in this role, you should have:
">- ">
- A Bachelor's degree from an accredited university.">
- Over 2 years of people leadership experience, managing teams of 15-20 associates.">
- Background in Customer Service, Sales, Logistics, or Collections.">
- Fluent in English, with strong communication skills.">
Bonus Requirements:
">It's a plus if you have:
">- ">
- An MBA or Master's degree.">
- Proficient in Six Sigma and Lean Process Improvement methodologies.">
- Advanced computer skills, including expertise in Microsoft Excel for data analysis and reporting.">
- Strong understanding of project management methodologies.">
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