Shipping and Delivery Operations Manager

7 days ago


Manila, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time

About This Role

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We are seeking a Shipping and Delivery Operations Manager to join our team As a key member of our operations team, you will be responsible for managing a team of customer support associates, ensuring exceptional customer service, and driving business results.

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Main Responsibilities:

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  2. Manage and develop a team of 20+ associates, responsible for their direction, coordination, motivation, and evaluation.">
  3. Ensure excellent customer service by resolving complex customer service issues and demonstrating a passion for delivering a positive customer experience.">
  4. Develop and achieve performance goals and objectives to ensure accuracy and quality in customer service.">
  5. Create a high-performing team resulting in a world-class customer experience.">
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Requirements:

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To succeed in this role, you should have:

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  • A Bachelor's degree from an accredited university.">
  • Over 2 years of people leadership experience, managing teams of 15-20 associates.">
  • Background in Customer Service, Sales, Logistics, or Collections.">
  • Fluent in English, with strong communication skills.">
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Bonus Requirements:

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It's a plus if you have:

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  • An MBA or Master's degree.">
  • Proficient in Six Sigma and Lean Process Improvement methodologies.">
  • Advanced computer skills, including expertise in Microsoft Excel for data analysis and reporting.">
  • Strong understanding of project management methodologies.">


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