Customer Service Ambassador
2 days ago
We are a dynamic organization dedicated to delivering exceptional customer experiences. Our team is comprised of professionals who are passionate about providing top-notch support to our clients.
Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for answering incoming calls from customers and resolving their inquiries/requests in a timely and professional manner.
Your primary objective will be to ensure that customer requests are handled appropriately and efficiently. This involves utilizing various client-based tools and applications for customer management and servicing, as well as providing cutting-edge service in a friendly, confident, and knowledgeable manner.
Main Responsibilities:
- Answering incoming calls from customers and responding to their inquiries/requests
- Resolving customer complaints/issues in a fair and professional manner
- Utilizing various client-based tools and applications for customer management and servicing
- Providing exceptional customer service through phone, email, or other communication channels
- Maintaining accurate records of customer interactions and updates
Requirements:
- High School Graduate (Old Curriculum) / SHS Graduate (new curriculum)
- At least 6 months Call Center Experience
- Excellent communication skills
- Good comprehension skills
- Savvy in computer & internet navigation
- Amenable to work on site
Neksjob offers a dynamic and supportive work environment where you can grow professionally and personally. We prioritize our employees' development and provide opportunities for advancement within the company.
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