Customer Service Ambassador
1 day ago
About Us
">At Lexie Staffing and Business Consulting, we strive to provide exceptional customer service experiences. Our goal is to build long-lasting relationships with our clients by delivering high-quality support.
">Job Summary
">We are seeking a highly skilled Non-Voice Customer Service Representative to join our team. As a Customer Service Ambassador, you will be the primary point of contact for customers, resolving their queries through various communication channels such as chat, SMS, or email.
">Key Responsibilities
">• Communicate effectively with customers to understand their needs and concerns
• Resolve customer complaints in a professional and courteous manner
• Provide accurate and timely responses to customer inquiries
• Collaborate with internal teams to resolve complex issues
• Maintain up-to-date knowledge of products and services to offer informed solutions
• Continuously improve customer satisfaction ratings through proactive issue resolution and escalated cases
Required Skills and Qualifications
">• Excellent written and verbal communication skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficient in using technology to communicate with customers (chat, SMS, email)
• Experience in customer service or related field
• High school diploma or equivalent required, degree preferred
Benefits
">• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
About This Role
">This role is ideal for individuals who enjoy working with people, are passionate about delivering exceptional customer service, and thrive in a dynamic environment. If you have a strong desire to make a positive impact on customers' lives, we encourage you to apply.
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