E-Commerce Customer Service Ambassador

1 day ago


Quezon City, National Capital Region, Philippines Neksjob Full time

Neksjob is seeking a highly skilled and customer-focused professional to join our E-commerce team as an E-Commerce Customer Service Ambassador. In this role, you will be the primary point of contact for our online customers, providing exceptional support and ensuring a positive shopping experience from start to finish.

About Us

At Neksjob, we value our customers above all else. We strive to deliver an unparalleled level of service, making every interaction with us a seamless and enjoyable experience. As an E-Commerce Customer Service Ambassador, you will play a vital role in upholding our commitment to customer satisfaction.

We are looking for a motivated and empathetic individual who can effectively handle customer inquiries, resolve issues promptly, and provide personalized solutions to meet their needs. If you have a passion for delivering top-notch customer service and are eager to grow with a dynamic team, we encourage you to apply.

Key Responsibilities
  • Provide exceptional customer service via phone, email, or chat, responding to inquiries and resolving issues in a timely and professional manner
  • Act as a brand ambassador, promoting Neksjob's values and mission through interactions with customers
  • Maintain accurate records of customer interactions, including issue resolution and follow-up actions
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution
Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • 1+ year of customer service experience in an e-commerce environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Office and CRM software
What We Offer

Neksjob offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also provide opportunities for career growth and development, as well as a dynamic and supportive work environment.



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