Customer Service Ambassador
1 day ago
At Gratitude Philippines, we are committed to delivering exceptional service experiences that exceed customer expectations. As a Customer Service Representative, you will play a vital role in ensuring the highest level of customer satisfaction.
Company Overview
We are a dynamic organization dedicated to providing top-notch customer service. Our team is comprised of passionate individuals who strive for excellence in every interaction with our customers.
Salary and Benefits
Our compensation package includes a competitive salary, night differential, HMO coverage, life and accident insurance, and annual increases based on performance. You will also receive 13th and 14th month pay as part of our benefits package.
Job Description
We are seeking highly skilled and motivated individuals to join our team as Customer Service Representatives. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service through various communication channels.
Required Skills and Qualifications
To succeed in this role, you must possess excellent English communication skills, good interpersonal skills, analytical and problem-solving skills, comprehension skills, and basic knowledge of MS Office. We also require a college graduate with or without experience, completed two years in college with six months of customer service-related experience (preferably one year of BPO experience), and a willingness to work on weekends and holidays.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat platforms
- Resolve customer complaints and issues efficiently
- Provide accurate information and solutions to customer inquiries
- Maintain high levels of customer satisfaction and loyalty
Bonus Information
Please note that our company values flexibility and adaptability. As a Customer Service Representative, you will have the opportunity to grow professionally and develop your skills in a fast-paced and dynamic environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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