Customer Service Ambassador

1 day ago


Mandaluyong City, National Capital Region, Philippines RECRUITMENT SOLUTIONS DEPARTMENT Full time

At RECRUITMENT SOLUTIONS DEPARTMENT, we are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team.

This critical role involves interacting with customers via various channels, including phone, chat, email, and social media, to address their concerns, questions, and complaints.

The ideal candidate will possess exceptional interpersonal skills, empathy, patience, and the ability to remain calm under pressure. They should also be able to multitask, work independently, and maintain a customer-centric mindset.

Below are the key responsibilities of this position:

  • Customer Interaction
    • Engage with customers to resolve issues, answer questions, and provide product information.
    • Process orders, handle returns, and manage warranties in a timely and efficient manner.
  • Communication Channels
    • Utilize multiple communication channels, including phone, chat, email, and social media, to interact with customers.
  • Role and Expectations
    • Serve as the face of the company to customers, significantly impacting customer satisfaction and loyalty.
  • Skills and Qualifications
    • Demonstrate strong interpersonal skills, empathy, and patience.
    • Maintain a customer-centric approach, prioritizing customer needs and expectations.
    • Exhibit excellent problem-solving skills, remaining calm under pressure.
    • Effectively communicate with customers, colleagues, and management.


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