Senior Client Relations Manager
3 days ago
Ogilvy Public Relations is a global agency network that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.
About UsWe believe in building powerful teams with purpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities – and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.
Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.
About the RoleThe Senior Client Relations Manager serves as the key point of contact for day-to-day management as well as development, implementation, and execution of marketing campaigns for current and new clients.
This position will be responsible for assisting with the conceptualization, implementation, and management of client campaigns, coordinating client activities and liaising with other team members of the agency in order to exceed client expectations.
- Main Responsibilities:
- Handles day-to-day administration of accounts in coordination with the Project Manager (contact reports, cost estimates, records management) under the direct supervision of an Account Director/Sr. Account Director;
- Ensures timely execution of work;
- Understands customers' requirements in functional as well as business aspects to qualify and close any sales opportunities;
- Generates campaign/project proposals, pricing;
- Maintains relationships with key individuals (project owners) at middle management levels of client organization;
- Develops a thorough understanding of brands;
- Supports clients dependent on revenue size and project complexity;
- Ensures seamless execution of client campaigns, prioritizes resources and keeps Account Director/Sr. Account Director and other groups well informed of progress and changes;
- Participates in interactive strategy development with the Strategy Team;
- Manages customer satisfaction evaluation process and achieves 90% satisfaction rating;
- Adheres to company guidelines such as timely completion of time sheets, accurate revenue forecasts, and achieving average utilization of 90% or better.
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