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Client Relations Manager

1 week ago

Makati City, National Capital Region, Philippines AIA Hong Kong and Macau Full time
About Us

AIA Hong Kong and Macau is one of the largest health insurance providers in Asia, serving millions of customers across the region.

Job Description

We are seeking an experienced Customer Care Officer to join our team. As a key member of our customer relations department, you will be responsible for ensuring high levels of customer satisfaction and increasing revenue through effective relationship building and account management.

The ideal candidate will have excellent communication skills, a strong understanding of customer needs, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  1. Build and maintain strong relationships with clients to ensure high levels of satisfaction and increased revenue.
  2. Develop strategies and goals for account development and management in collaboration with relevant channels.
  3. Serve as the primary interface for client accounts, providing day-to-day support, service, and advice as needed.
  4. Maintain up-to-date knowledge of AIA's products and services to identify new sales opportunities and provide expert advice to clients.

What We Offer: At AIA, we offer a comprehensive benefits package, including competitive salaries, performance bonuses, and career development opportunities.