IT System Support Professional

2 days ago

Calamba, Calabarzon, Philippines beBeeITSpecialist Full time ₱800,000 - ₱1,200,000

A global IT professional is required to join the global IT team. The department's main purpose is to ensure employees have the technical support and resources they need.

Key Responsibilities:
  • Provide timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established service level agreements.
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Occasional travel to oversee the shipping and receiving of hardware, maintaining accurate records and following internal asset management processes.
  • Work closely with the finance team to maintain and improve vendor payment processes.
  • Adhere to and help enforce internal policies for patch management and other critical IT procedures.
  • Collaborate with the global IT team to resolve complex issues and contribute to projects with a Global First mindset.
  • Author and maintain technical documentation and knowledge base articles to be shared across the organization.
  • Participate in IT projects as assigned, contributing to the implementation and improvement of enterprise systems.
Required Skills and Qualifications:
  • A Bachelor's degree in a relevant field or 2-3 years of IT engineering experience with a proven track record in managing IT systems.
  • 3+ years of experience in computer-related technical support.
  • Proficiency in end-user operating systems (e.g., macOS, Windows) and a foundational knowledge of server operating systems.
  • Basic understanding of networking skills including TCP/IP and routing.
  • Familiarity with virtualization technologies such as VMware, Hyper-V, EC2.
  • Experience with Single Sign On (SSO) platforms such as Okta.
  • Proficiency with productivity and collaboration software including Google Workspace, Microsoft Office 365, and Slack.
  • Knowledge and demonstrated use of AI tools to enhance productivity and problem-solving.
  • Basic knowledge of cybersecurity principles.
  • Experience with scripting and automation for system tasks is a plus.
  • Demonstrated ability to manage and prioritize tasks in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a focus on building productive working relationships.

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