Technical Systems Support Professional

2 days ago

Calamba, Calabarzon, Philippines beBeeSupport Full time $6,500 - $7,200
Job Overview

Pacvue is seeking a Technical Support Specialist to join our Corporate IT team and support our growing global user base.

About the Role

This position provides advanced technical support, escalated troubleshooting, and assists in maintaining operational continuity across our systems, hardware, and software platforms.

  • Tier 2 Support & Troubleshooting: Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues. Perform root cause analysis and implement permanent solutions.
  • Incident & Request Management: Manage and resolve incidents and service requests using ITSM tools (e.g., Jira Service Management), ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Hardware & Software Support: Configure, deploy, and troubleshoot laptops, desktops, mobile devices (macOS, Windows, iOS, Android), and business-critical software.
  • Account & Access Management: Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • System Maintenance: Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.

Required Skills and Qualifications:

  • Prior experience in a similar role or relevant technical certifications are highly desirable.
  • Pacvue values continuous learning and professional growth, providing opportunities for employees to develop new skills and take on new challenges.
Benefits of Working with Us

We offer a collaborative work environment, opportunities for career growth, and a comprehensive benefits package that includes health insurance, retirement savings plan, paid time off, and more.

About Our Team

We are a dynamic team of professionals dedicated to delivering exceptional service to our customers. We value innovation, teamwork, and customer satisfaction.

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