Senior Customer Service Liaison

4 days ago

Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱4,500,000 - ₱6,000,000
Job Title: Senior Customer Experience Representative

We are seeking a highly skilled professional to join our team as a Senior Customer Experience Representative. This individual will play a key role in delivering exceptional customer service by working closely with the team.

The successful candidate will be responsible for ensuring every customer interaction is handled with care, professionalism, and a commitment to excellence.

Key Responsibilities:

  • Manage customer emails and chats in a personalized and professional manner.
  • Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
  • Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.

Requirements:

  • Bachelor's degree required; post-secondary education preferred but not required.
  • Minimum of 3 years' experience in customer service, or a similar type of role.
  • Experience or knowledge of the e-commerce and/or retail space is highly preferred.

This is an excellent opportunity for someone who is enthusiastic about providing exceptional customer service and has a strong work ethic.

We are looking for individuals who thrive in a fast-paced environment and can work well under tight timelines.

Additional Notes:

  • Candidates must demonstrate excellent communication skills, both written and verbal.

Workplace Attributes & Cultural Fit:

  • A go-getter attitude with a positive impact on team morale.
  • The ability to thrive in a fast-paced, start-up environment.
  • Comfortable handling dynamic work environments with competing priorities.

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