Customer Service Liaison

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,500,000
Job Overview

A Customer Service Liaison plays a pivotal role in addressing customer queries and concerns. They are responsible for understanding customers' needs through interviews, gathering information from various sources, and ensuring that those needs are met.

Key Responsibilities
  • Answer calls according to procedure and departmental standards.
  • Assist customers with their inquiries and concerns.
  • Collect outstanding customer balances.
  • Collaborate with third-party entities on customer account-related matters.
  • Make outbound collection calls as needed.
  • Support customers with billing inquiries and concerns.
  • Maintain HIPAA compliance by safeguarding protected health information.
  • Be a team player, supporting department and company goals and policies.
  • Develop a strong attendance record and punctuality.
Requirements
  • Preferrably hold a college degree or have at least 2 years of college education.
  • Background in the medical field is a plus.
  • Demonstrate strong written and verbal communication skills.
  • Show ability to work independently with minimal supervision.
  • Handle confidential information effectively.
  • Perform basic mathematical calculations with accuracy.
  • Stay detail-oriented and organized.
  • Proficient in email usage.
  • Highly motivated individual with self-starting capabilities.
  • Meet deadlines and prioritize tasks efficiently.
  • Dependable, reliable, and a team player.

This role requires exceptional interpersonal and problem-solving skills, along with a commitment to delivering top-notch customer service.

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