Customer Service Advocate

21 hours ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱80,000 - ₱100,000
Customer Service Representative Position Overview

We are seeking a professional and experienced Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries and providing exceptional service.

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
Required Skills and Qualifications

To succeed in this position, you will need to possess the following skills and qualifications:

  • A high school diploma or equivalent.
  • Previous experience working in a call center environment.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work effectively under pressure.
Benefits Package

We offer a comprehensive benefits package that includes:

  • HMO coverage with dependent benefits.
  • Dental coverage.
  • A free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Employee shuttle services.
  • Company retreats and off-site events.
Job Requirements

The ideal candidate will be able to:

  • Work independently with minimal supervision.
  • Communicate effectively with customers and colleagues.
  • Meet productivity standards and maintain accuracy.
  • Adhere to company policies and procedures.

This is a wonderful opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

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