
Customer Service Advocate
3 days ago
About the Role:
">We are seeking a highly skilled Customer Service Representative to join our organization in Antipolo. This key member of our customer support team will be responsible for providing exceptional service to our clients via phone, email, and chat.
">As the go-to person for helping our clients with their queries, resolving issues, and ensuring they feel supported and heard, this role requires excellent communication skills, the ability to stay calm under pressure, and adaptability while remaining professional and friendly.
">To succeed in this challenging role, you should have 6-12 months of experience in customer service or a similar position. You will be responsible for providing top-notch customer service, listening, understanding, and resolving customer queries and issues, managing customer information, and updating records as needed.
">Key Responsibilities:
">- ">
- Deliver outstanding customer service via phone, email, and chat">
- Listen, understand, and resolve customer queries and issues">
- Manage customer information and update records as required">
- Collaborate with the team to meet service goals and improve the overall customer experience">
Requirements:
">- ">
- 6-12 months of experience in customer service or a similar role">
- Excellent communication and interpersonal skills">
- Ability to stay calm under pressure and adapt to changing situations">
- Strong problem-solving and analytical skills">
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