Customer Service Representative

1 day ago


Manila, National Capital Region, Philippines Smart Career Outsourcing Services Co. Full time

Role Overview

    The Customer Service Representative is a vital member of our retail team at Smart Career Outsourcing Services Co. In this role, you will interact with customers, respond to their queries, and address any concerns they may have in a professional and courteous manner.

    Key Accountabilities:

    

  • Respond to customer inquiries and resolve issues efficiently.
  • Provide clear and concise information about products and services.
  • Upsell and cross-sell relevant products and services to customers.
  • Maintain a high level of product knowledge to provide expert advice.
  • Collaborate with colleagues to achieve sales targets and improve customer satisfaction.

    Qualifications:

    

  • High school diploma or equivalent required.
  • Previous experience in a retail environment an asset.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity targets.


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