IT Service Delivery Expert

7 hours ago


Manila, National Capital Region, Philippines Ekkremis SOlutions Inc. Full time
Job Summary

Ekkremis Solutions Inc. is a dynamic company seeking a skilled IT Service Delivery Expert to join our team.

This role involves providing technical support for critical applications, ensuring their stability and performance.

Key Accountabilities
  • Provide technical support for complex applications, troubleshooting and resolving issues within established SLAs.
  • Collaborate with development teams to resolve technical issues and implement solutions.
  • Participate in change and release management processes to minimize disruption to business operations.
  • Utilize monitoring tools to proactively identify and resolve potential system issues.
Essential Skills and Experience
  • Strong understanding of Unix, SQL, and Dynatrace.
  • Experience in application support, including incident, problem, and change management.
  • Excellent communication and interpersonal skills.
  • Familiarity with Java, APIs, and service communication.
  • Basic knowledge of mainframe systems and ControlM.


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