Customer Service Specialist

1 day ago


Manila, National Capital Region, Philippines GearCraft Mechanical Full time

GearCraft Mechanical seeks a highly skilled Customer Service Specialist to join our team. As an Arabic language expert, you will be responsible for providing exceptional customer service and support to clients in the Arab world.

Job Summary

We are looking for a talented individual who is proficient in both Arabic and English languages, with excellent communication and problem-solving skills. The ideal candidate will have a strong understanding of cultural nuances and be able to navigate complex customer interactions with ease.

Key Responsibilities
  • Provide outstanding customer service and support to clients in the Arab world
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Maintain accurate records of customer interactions and feedback
  • Collaborate with cross-functional teams to develop and implement effective customer service strategies
  • Stay up-to-date with industry trends and best practices in customer service
Requirements
  • Bachelor's Degree in a related field (e.g. communications, business, psychology)
  • At least 1 year of experience in customer service or a related field
  • Proficiency in both Arabic and English languages (oral and written form)
  • Excellent communication and problem-solving skills
  • Strong understanding of cultural nuances and ability to navigate complex customer interactions
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.



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