Desktop Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱15,000 - ₱30,000

Job Overview:

As a first-line support specialist, you will provide assistance to desktop solution users with service features, report inquiries, and payment issues. Your role involves documenting details of customer inquiries, notifying customers according to schedules, and taking timely action, including follow-up calls and escalations as necessary.

Responsibilities:

  1. Deliver quality first-tier support by assisting with service features, reports, and payment inquiries.
  2. Accurately document customer inquiry details, notify customers on schedule, and take prompt action, including follow-up calls when required, and escalate appropriately based on call flow processes.
  3. Utilize available tools and resources to effectively assist customers.

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