Customer Engagement Expert

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomerEngagement Full time ₱30,000 - ₱50,000

Job Title: Customer Engagement Expert

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Job Description:

The ideal candidate will be responsible for ensuring the delivery of exceptional client experiences, enhancing relationships within the Enterprise sector, and handling client escalations when necessary.

  • Regularly engage with Enterprise leaders to align on delivery approaches for identified opportunities.
  • Collaborate with Sales teams to acquire new clients.
  • Coordinate with Talent teams to identify and secure resources, ensuring the appropriate mix of expertise for each client project.
  • Manage a team comprising Marketers, Creative professionals, Sales representatives, and Operations personnel.
  • Oversee the execution and delivery of client projects as necessary.
  • Generate and implement strategies for new business development.
  • Ensure successful project delivery in adherence to processes, methodologies, and quality benchmarks.
  • Manage client expectations and facilitate their active involvement throughout the project lifecycle.
  • Collaborate with relevant teams to promptly address any client concerns during engagements.
  • Cultivate enduring, trusted advisor relationships with all clients.
  • Partner with the Managed Delivery team to oversee project management, time estimation, and resource allocation, including the creation of project plans and resource assessments.
  • Prepare revenue forecasts, resource estimates, timesheets, billing details, and regular reports for engagements.
Key Responsibilities:

Be the first point of contact for new business prospects by handling incoming demos and determining the next steps for each prospect

  • Maintain all contacts/leads/opportunities and record all sales activities in our CRM system.
  • Move leads through the sales funnel by performing active follow-ups via calling, texting, emailing, and LinkedIn messaging.
  • Communicate and persuade warm leads using emails, phone calls, and in-person meetings.
  • Collaborate with Sales executives to ensure the company's revenue targets are met.
Requirements:

We are seeking a highly skilled professional with a Bachelor's degree and over a decade of experience in project management, account management in the marketing or technology consulting sectors.

  • Demonstrates a keen ability to foster and nurture robust working relationships with clients.
  • Experienced in collaborating with distributed teams, with proficiency in effectively operating as a remote member within a dynamic, dispersed team while meeting stringent deadlines.
  • Comfortable thriving in a fast-paced, rapidly expanding environment, adept at handling diverse challenges, meeting deadlines, and interacting with a wide range of contacts.
  • Excellent in both written and spoken English.
Benefits:

Full-Time, 5 Days a Week position with competitive compensation and monthly salary range between PHP 30,000 to 50,000. Plus commission and bonus incentives.

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