Customer Service Expert

23 hours ago

Tarlac City, Central Luzon, Philippines beBeeCommunication Full time ₱4,500 - ₱6,500
Customer Service Expert Position

We are seeking highly organized and dedicated professionals to fill the role of Customer Service Experts.

Key Responsibilities:
  • Handle both incoming and outgoing calls with exceptional communication proficiencies.
  • Address customer concerns promptly and effectively, cultivating enduring relationships through transparent dialogue.
  • Maintain thorough records of customer engagements, update customer accounts, and organize documentation.
  • Strive for customer satisfaction in every interaction and adhere to communication protocols, guidelines, and company policies.

To excel in this role, you will possess a proactive demeanor with meticulous attention to detail, strong organizational and time management competencies, and the ability to work independently.

Required Skills and Qualifications:
  • Minimum of 1-year verified experience as a Customer Service Representative within B2C or B2B contexts.
  • Proficient English communication abilities, both written and verbal, achieving at least a B2 proficiency level.
  • Technologically adept and well-versed in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP.

In addition to your technical skills, you will be able to use word-processing software and spreadsheets, and be familiar with online calendars and scheduling systems.

Benefits:
  • Able to work from home.
  • Comprehensive Health Insurance Coverage (HMO).
  • Performance-Based Incentive Programs.
  • An Embracing and Inclusive Workplace Culture.
  • Continuous Upskilling and Development Opportunities.

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