Content Engagement Coordinator

1 day ago

Tarlac City, Central Luzon, Philippines beBeeEngagement Full time ₱1,200,000 - ₱2,500,000

Represent high-profile content creators by engaging with their audiences through real-time online chat and fostering a positive, personalized experience.

The ideal candidate will possess strong communication skills, the ability to multitask across multiple chat sessions, and a genuine passion for customer engagement and satisfaction.

  • Key Responsibilities:
  • • Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a seamless and efficient experience.
  • • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural and customer-focused manner.
  • • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • • Maintain detailed records of conversations and transactions in CRM systems.
  • • Collaborate with team members to optimize chat strategies and share best practices.
  • • Uphold the highest standards of professionalism and confidentiality at all times.

Requirements:

  • • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
  • • Exceptional written communication skills and the ability to work effectively in a fast-paced environment.
  • • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • • Track record of meeting or exceeding sales targets in a dynamic and results-driven environment.
  • • Familiarity with CRM tools and online chat software.
  • • Ability to work independently and as part of a remote team.

We Offer:

  • • A competitive fixed base rate plus commission on upsells and conversions.
  • • Opportunities for advancement and performance-based bonuses.
  • • Flexible scheduling options.
  • • Access to ongoing training and professional development.

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